Our Insights: Stay on the Cutting Edge

Retail Selling Tips For 2015: Our Top 20

“Excellence is a tremendous amount of fun; mediocrity is not.” — Kip Tindell CEO for The Container Store Creating an excellent retail experience that gets customers to buy...

Get Your Associates to Love Your Mystery Shopping Program

To get the most return on your investment in mystery shopping, you must ensure that both field managers and associates understand the benefits and mechanics of the mystery shopping...

How to Deliver on a Brand Promise to Your Customers

The one thing strong retailers do well is deliver on their brand promises consistently. You make a commitment to your customers, and if you don’t deliver, you’ll lose...