Our Insights: Stay on the Cutting Edge

What Mystery Shopping Services Reveal About Your Brand

For retailers looking to optimize the in-store experience—in the hopes of elevating their brand and improving their bottom line—mystery shopping is a must have. Mystery shopping services offer...

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How Mystery Shopping Companies Improve the Customer Experience

How important is it to improve the customer experience? An American Express study answers that question. Seventy percent of shoppers spend 13% more with companies providing excellent customer...

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How to Improve Customer Satisfaction by Educating Employees

Well-trained employees are satisfied employees, and happy employees increase customer satisfaction. A study from 2005 found that a five-point improvement in employee attitudes led to a 1.3 rise...

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