Our Insights: Stay on the Cutting Edge

How to Combat Showrooming During the Holidays

  Reports after the holidays last year showed that the in-store strategies retailers employed to fight showrooming were working, but that doesn’t mean the....

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Optimizing Your Mystery Shopping Budget

One of the questions we hear most often about setting up a mystery shopping program is how to determine the frequency of mystery....

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Go Undercover: Improve Your Brand Experience with Mystery Shopping

Providing your customers with a consistently great experience across all channels helps them form a positive connection with your brand. When customers expect....

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