Customer Experience Tips, Delivered Right to Your Inbox!
Last week, while I was speaking at the Connected Consumer Summit, an interesting question was raised about the role of the retail associate in an increasingly digital world. While technology can and does play an…Read more
In today’s retail environment consumers have short attention spans and their interests change like the seasons. Learning from your customer’s habits can help you predict their next move. Your carefully cultivated focus panel tells you…Read more
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We offer a variety of customer insight programs geared towards giving your company actionable data about your customer experience strategies. Whether you’re looking for a Mystery Shopping program, Customer Satisfaction survey, or Customer Intercept program, we can help you get the results you’re looking for.
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