Our Insights: Stay on the Cutting Edge

StellaService Issues Comprehensive Omni-Returns Experience Report Citing Huge Opportunity for Retailers to Grow Revenue and Enhance the Customer Experience

  Highlights Buy Online, Return In-Store as One of the Year's Most Important Omni-Channel Offerings NEW YORK, NY--(Marketwired - Nov 24, 2015) -StellaService, an independent provider of customer service performance metrics for online retailers, today...

Customer Experience 2016: Is It Time to Rethink Your Loyalty Program?

  It’s hard to imagine a world without loyalty programs. Retailers everywhere are jumping on the bandwagon, and for good reason. Shoppers love bonus points and...

More retailers are closing shop for Thanksgiving

  Next week, a shopping bonanza will unfold across the country as many Americans begin buying gifts for loved ones (and themselves) for the upcoming holiday...