Searching for the perfect way to evaluate your retail stores? With companies putting a renewed focus on their customer service and experience strategies, and so many measurement options out there to choose from, how are…Read more
You visit one of your brick and mortar stores to get the feel of the customer experience for yourself. Something seems off. You look around and see customers with glazed looks on their faces as…Read more
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We offer a variety of customer insight programs geared towards giving your company actionable data about your customer experience strategies. Whether you’re looking for a Mystery Shopping program, Customer Satisfaction survey, or Customer Intercept program, we can help you get the results you’re looking for.
We offer more than 34 years of hands-on experience designing and executing highly successful Customer Experience Management programs.
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Find out how to reduce business risk and uncertainty. ICCDS will help you and your company thrive with our proven programs to drive retail revenue.
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Success is in the numbers- as are the factors that allow you to achieve your sales and revenue goals. We'll gather insightful information about your target customer, and then help you turn that into behaviors. Utilize ICC/Decision Services' innovative data collection services and tools to increase your conversions and revenue.
I can honestly recommend the use of ICC/Decision Services to any corporation for their secret shopper needs, regardless of the size of the company needing services. ICC/Decision Services has proven to us that they have the resources, professionalism, and technological experience to assist Walmart Stores, Inc., with its compliance efforts, and we are happy with our choice.
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