Our Insights: Stay on the Cutting Edge

Retailers, Here’s What Store Managers Need From You
Retailers, Here’s What Store Managers Need From You

    They’re the essence of the brand. The director of backstage operations. The leader who brings out the best in every associate. They’re retail store...

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Customer Experience Strategy (Part 2): 6 Steps to Happier Customers, Higher Revenues

  Last week, we wrote about building an effective customer experience strategy. This week, we tackle the hard part: execution. To do it well, you need...

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Customer Experience Strategy: What to Include, and What to Avoid

   If you’re serious about competing to win in retail, then you’re undoubtedly: Focused on your customers (vs. quarterly numbers). Invested in...

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