Measure, Manage, and Improve
the Customer Experience…

...Because modern consumers demand excellence wherever they choose to shop.

Overcome consumer "channel overload" with our industry-leading tools to give your customers the perfect retail shopping experience!

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Latest Insights

September 16, 2014

The Critical Role of the Associate in Today’s Digital Path to Purchase

Last week, while I was speaking at the Connected Consumer Summit, an interesting question was raised about the role of the retail associate in an increasingly digital world. While technology can and does play an…

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September 12, 2014

5 Valuable Insights You Can Learn From a Journey Map

In today’s retail environment consumers have short attention spans and their interests change like the seasons. Learning from your customer’s habits can help you predict their next move. Your carefully cultivated focus panel tells you…

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Learn

Get yourself up to speed on mystery shopping, how current trends in retail affect the customer experience and much more with our helpful eGuides and other free offers.

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Services

We offer a variety of customer insight programs geared towards giving your company actionable data about your customer experience strategies. Whether you’re looking for a Mystery Shopping program, Customer Satisfaction survey, or Customer Intercept program, we can help you get the results you’re looking for.

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Services

Getting Started

We offer more than 34 years of hands-on experience designing and executing highly successful Customer Experience Management programs.

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Secure Your Success!

Find out how to reduce business risk and uncertainty. ICCDS will help you and your company thrive with our proven programs to drive retail revenue.

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Secure Success
Don't Risk Your Revenue Growth!

Discover the "Secret Weapon" of Success

Success is in the numbers- as are the factors that allow you to achieve your sales and revenue goals. We'll gather insightful information about your target customer, and then help you turn that into behaviors. Utilize ICC/Decision Services' innovative data collection services and tools to increase your conversions and revenue.

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Testimonials

Walmart

I can honestly recommend the use of ICC/Decision Services to any corporation for their secret shopper needs, regardless of the size of the company needing services. ICC/Decision Services has proven to us that they have the resources, professionalism, and technological experience to assist Walmart Stores, Inc., with its compliance efforts, and we are happy with our choice.

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Improve Your Customer Experience
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