Our Insights: Stay on the Cutting Edge

Why Retailers Should Rethink “Self-Service”

    What four words best capture the state of retail today? Consumers run the show. Consumers are more informed, more demanding, and freer than ever...

Shipping deals can help retailers boost their in-store sales

  The final two months of the year are critical to the retail industry, with some retailers pulling in as much as 30% of their annual...

StellaService Issues Comprehensive Omni-Returns Experience Report Citing Huge Opportunity for Retailers to Grow Revenue and Enhance the Customer Experience

  Highlights Buy Online, Return In-Store as One of the Year's Most Important Omni-Channel Offerings NEW YORK, NY--(Marketwired - Nov 24, 2015) -StellaService, an independent provider of customer service performance metrics for online retailers, today...