Our Insights: Stay on the Cutting Edge

The 21 Most Controversial Things We Said in 2014

We’ve written scores of blog posts this year about customer experience and retail performance – hardly topics that most people think of as controversial. But in any field,...

Free Download: New Retail Market Research by Industry

How much do you really know about your customers? Are they loyal to your brand, or are they regularly "cheating" with your competitors? The only way to find out...

What Your Customers Really See: Mystery Shopping Explained

Wouldn’t it be great if you could saunter into one of your stores undercover and have the same shopping experience your customers do? You could see how helpful...