Our Insights: Stay on the Cutting Edge
The 5 Wins of In-Store Customer Engagement
Customer engagement is the relationship that exists between a customer and a brand, product or service. The exact definition of customer engagement (and the role of customer experience...Read More >>
How Does Your Company Drive Brand Loyalty?
It’s no secret that brand loyalty is an important factor in a company’s success. In fact, it’s likely that the top 20% of your customers generate about 80%...Read More >>
When Is It Time to Start a Mystery Shopping Program?
It’s well documented that most customers care more about the overall experience they have with your brand than any other factor in their purchase, including price. Designing a...Read More >>