Our Insights: Stay on the Cutting Edge

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How to Get the Most Out of Your Customer Satisfaction Surveys

  Over the past year, there’s been a lot of industry chatter about customer satisfaction surveys (CSATs). Some argue that the CSAT is dead. As a...

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Retailers, Here’s What Store Managers Need From You
Retailers, Here’s What Store Managers Need From You

    They’re the essence of the brand. The director of backstage operations. The leader who brings out the best in every associate. They’re retail store...

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Customer Experience Strategy (Part 2): 6 Steps to Happier Customers, Higher Revenues

  Last week, we wrote about building an effective customer experience strategy. This week, we tackle the hard part: execution. To do it well, you need...

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