Our Insights: Stay on the Cutting Edge

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4 C-Level Obstacles to Your Customer Experience Goals (and How to Overcome Them)

  If you’re struggling to meet your customer experience goals, you might assume the problem lies at the departmental, regional, or store level. But more often...

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We Hold These (Retail) Truths to Be Self-Evident

  Over the years, we’ve worked with all types of retail organizations. And we’ve gotten to know them well. We’ve met the individuals who embody the...

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7 Ways Brands Profit From Customer Experience Management Programs

  Why do leading brands manage their customer experience? Why the mystery shops, customer satisfaction surveys, and in-store customer interviews? Forget “It’s nice to know how...

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