For retailers focusing on improving their customer experience strategy this year, it can seem like a daunting task. With many big names in retail shifting their approach, and some smaller companies quickly rising to the…Read more
When it comes to evaluating customer experience, we all wish there was a silver bullet solution that could tell us the whole story. In reality, it’s a little more complicated. If you consider just how…Read more
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We offer a variety of customer insight programs geared towards giving your company actionable data about your customer experience strategies. Whether you’re looking for a Mystery Shopping program, Customer Satisfaction survey, or Customer Intercept program, we can help you get the results you’re looking for.
We offer more than 34 years of hands-on experience designing and executing highly successful Customer Experience Management programs.
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Success is in the numbers- as are the factors that allow you to achieve your sales and revenue goals. We'll gather insightful information about your target customer, and then help you turn that into behaviors. Utilize ICC/Decision Services' innovative data collection services and tools to increase your conversions and revenue.
I can honestly recommend the use of ICC/Decision Services to any corporation for their secret shopper needs, regardless of the size of the company needing services. ICC/Decision Services has proven to us that they have the resources, professionalism, and technological experience to assist Walmart Stores, Inc., with its compliance efforts, and we are happy with our choice.
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