Why ICC/Decision Services

1. Our Programs Work
We offer our clients a 360° view of their Customer Experience. – A coordinated ‘one stop shop’ approach, utilizing Secret Shoppers, field reps, brand champions and more. We listen closely to our client’s needs and wants and then design programs that exceed their expectations. We’re flexible. As programs evolve and as client needs change, we react quickly and modify client programs – without ‘nickel and dime’ charges. We maintain a strong communication link between all the key stakeholders at ICC/Decision Services and our clients.

2. Experience
Our highly educated professionals put decades of experience in corporate branding and retail to work for you. We’ve been here for over 32 years, and it’s our business experience that allows us to produce excellent results for our clients.

3. Customized Business Tools
Our revolutionary program encompasses all the crucial components of a full-service solution:

Mystery Shopping
Compliance Audits
Customer Intercepts / Exit Surveys
Customer Satisfaction Surveys
E-Shops Powered by STELLAService&trade
SMART™ Social Media Assessment Tool

4. Technology
We design and maintain our own operating technology, which means we can create custom programs that meet your unique needs. Our dynamic and static 24/7 custom reporting programs are designed specifically around your critical performance metrics.

5. Independence
ICC/Decision Services is a well-financed, privately held independent company with top management that is actively engaged in the strategic direction of the company. This ownership structure affords us the freedom to ‘push the envelope’ on new and different approaches that exceed our clients’ expectations.