About Us

ICC/Decision Services is a privately-held company headquartered in New York City serving customers across North America.  We offer over 29 years of hands-on experience designing and executing highly successful Customer Experience Management programs.

Together our management team has over a century of expertise developing creative solutions for some of the world’s leading retail brands in many of the largest retail vertical markets.

We employ a staff of over 50 professionals whose sole focus is providing clients with the kind of information they can use to create positive customer experiences that drive increased customer loyalty.

With experience, customized tools, and a passion for your success, we partner with you to drive growth and get results.

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Customer Experience Management Company offering Customer Experience programs such as mystery shopping and competitive shopping. Increase revenue through our customized mystery shopping and competitive shopping programs. Contact ICC Decision Services for more information on mystery shoppers and competitive shopping. Mystery Shopping Programs, Customer Experience Management, retail research, brand research, mystery shoppers, opinion research, mysteryshopper, secret shopper, secret shopping, Employee Surveys