Frequently Asked Questions for New Shoppers
1. When will I receive payment?
2. Does ICCDS have a job board?
3. Can I use more than one e-mail address?
4. How do I update my personal information?
5. What is a Field Coordinator?
6. Is this a full-time job?
7. How do I change a shop/audit date?
8. Is there an age requirement for mystery shopping?
9. When I accept a shop/audit will I receive confirmation?
10. How do I sign in to my Field Rep page?
11. I just signed up with ICCDS, how do I get assigned to mystery shops and/or audits?
12. How do I contact PayPal?
1. When will I receive payment?
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• Payment is transferred to your PayPal account approximately 30 days after your Mystery Shop/Audit completion date.
• Payment is transferred on the Monday after the 30 day period, so if your 30 day period ends on a Sunday your payment will not be processed until the following Monday.
• We must receive a legible copy of all necessary paperwork (Invoice, receipt, etc.) in order for payment to be transferred.
• Your PayPal account must be linked to the same email address that is in your Field Rep profile.
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2. Does ICCDS have a job board?
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• ICCDS does not have a job board.
• We offer our shops/audits via e-mail and/or offers on your Field Rep page
• Available shops/audits are also available on our FaceBook page. If you “like” us on FaceBook, you will have access to view of these available shops/audits as well. If you are interested in one or more, contact your Field Coordinator to see about availability of the shop or audit.
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3. Can I use more than one e-mail address?
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• You cannot use more than one e-mail address and it is imperative that your e-mail address match the e-mail address you have with your PayPal account.
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4. How do I update my personal information?
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• Please log onto your Field Rep page and click on the link that states ‘update your profile’ under your information on the left hand side.
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5. What is a Field Coordinator?
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• Here at ICCDS we have Field Coordinators (or schedulers) who manually schedule shops/audits. They are each assigned to various regions and are available to help you with any questions or concerns. For contact information about your Field Coordinator please look on the bottom of your Field Rep page.
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6. Is this a full-time job?
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• Being an Independent Contractor, you are free to pick up as many or as little of shop/audits as you wish. Therefore, this is not a salary based job and you will be paid on a per visit basis only.
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7. How do I change a shop/audit date?
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• In order to change the date of your visit, please click on the ‘visit number’ on your Field Rep page. When you scroll down, there will be a section called Accept and Schedule. There, you can change your date to a date that is offered under the ‘Other Available Dates Are’ section. If there is not a date listed that you want, please contact your Field Coordinator to see if the desired date is available.
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8. Is there an age requirement for mystery shopping?
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• ICCDS requires that our Field Reps be at least 18 years of age to conduct mystery shops/audits with us.
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9. When I accept a shop/audit will I receive confirmation?
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• When accepting automatic e-mail offers, the shop/audit will automatically get placed on your Field Rep page.
• If you are responding to a personal e-mail sent by a Field Coordinator, you must wait to receive a confirmation e-mail stating you have or have not been assigned to a shop.
• Once you are assigned to a shop, it will appear on your Field Rep page under ‘Current Visits’. If you do not see a shop under your ‘Current Visit’ list, you are not currently assigned to it.
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10. How do I sign in to my Field Rep page?
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• Please log onto our website www.iccds.com and click on the ‘Log In’ tab on the top of our site.
• If you hover over the ‘Log In’ tab instead, please be sure to log in under FIELD REP LOG IN (NOT CLIENT LOG IN).
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11. I just signed up with ICCDS, how do I get assigned to mystery shops and/or audits?
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• Once you have signed up and received your Field Rep ID and Password (which will be e-mailed to you approximately 48 hours upon signing up), you will then start to receive automatic offers through e-mail as well as personal e-mails from your Field Coordinator.
• The amount of offers you receive will vary depending on the availability of shops/audits we have in your area.
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12. How do I contact PayPal?
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• Contact PayPal at 888-221-1161.
• If payment was transferred and you cannot claim payment, call and tell them that your payment was transferred from invoices@iccds.com as part of a mass payment.
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