One Sure-Fire Way To Lose The Battle Against Showrooming

The quickly changing world of retail has pushed retailers in a number of different directions as they try to find the best solutions to shifting consumer expectations. With many customers using smartphones as a shopping tool, a unique problem is now affecting traditional brick-and-mortar retailers … [Read more...]

Ebay Looks To Physical Retail For A Streamlined Shopping Experience

When we think of forward-thinking retailers breaking the mold and changing the game, companies like Amazon immediately come to mind. No doubt the first to invest heavily in streamlining online shopping with localized product distribution centers and experimental methods of delivery, their rapid … [Read more...]

Using Retail Innovation To Avoid The Race To The Bottom

With this year’s holiday shopping season showing about 1.4% more shoppers turning out to stores in anticipation for big savings, total spending has actually fallen by 2.9% compared to 2012’s holiday season. With analysts pointing to the extended sales periods retailers engaged in to edge out … [Read more...]

SoulCycle To Bring Unique Exercise Experience Into The World Of Retail

When we consider the future of retail, adapting the digital world to the physical one is often the core concept behind the changes retailers are making today. We’ve touched on some examples of established retailers finding themselves pushed to innovate in order to meet the expectations of the … [Read more...]

Holiday Shopper Study Reveals This Year’s Consumer Purchasing Trends

As we find ourselves amidst the year’s busiest shopping period, consumers are faced with more ways to research, find, and purchase holiday gifts than ever before. ICC/Decision Services is presenting the results of its Holiday Shopper Study. Conducted in December of this year, the study consisted of … [Read more...]

Suggestive Selling Presents A Measurable Solution For Retail Revenue Growth

In today’s complicated retail environment, companies are experimenting with more ways to engage their shoppers than ever before. As online and mobile innovations continue to disrupt the traditional retail model, many are left scratching their heads when it comes to outfitting their brick-and-mortar … [Read more...]

Amazon CEO Jeff Bezos Highlights The Customer-Centric Retail Strategy

As the retail environment rapidly evolves to meet the expectations of today’s empowered consumers, one of the largest brands grabbing nationwide attention also happens to be one of the most mysterious––especially when it comes to the future. Amazon’s growth from a modest online shopping option to … [Read more...]

Great Customer Experience Still Rooted in Consistent In-Store Service

This article is part of our Top CX Experts Series. Customer service can sometimes best be described through personal accounts of success, failure, and the expansive grey area in between. This is one such instance where a breakdown in communication and a lack of any tangible customer experience … [Read more...]