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Category Archives: News
ICC/Decision Services Study Finds Retailers Falling Short On Customer Experience Management
ICC/Decision Services, an international Customer Experience Management firm based in New York City, recently concluded a survey across 381 chain retailers to determine the current state of measuring the customer experience. The study went across channels in the retail vertical, … Continue reading
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The Future of Social Media in Mystery Shopping
David Rich, President & CEO of ICC/Decision Services, will speak on October 18-20. The MSPA (Mystery Shopper Providers Association) will be conducting their 13th annual conference in Atlanta. The panel will discuss the future of social media in mystery shopping. … Continue reading
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ICC President & CEO David Rich to Speak at St. Joseph’s Food Industry Summit 2011
David Rich, President & CEO of ICC/Decision Services, will speak at the fifth annual Food Industry Summit next week. This year’s summit theme is “Sales and Profit Growth through Direct Marketing, Social Media, and E-Commerce.” David will address how social media is more than a department or even strategy, but a way in which customers will connect and grow with brands and retailers. Continue reading
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ICC/Decision Services Partners with STELLAService to Launch E-Shops
ICC/Decision Services is proud to announce a new partnership with STELLAService, the authority for measuring and benchmarking online customer service performance. Continue reading
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Tagged E-Commerce, E-Shops, Mystery Shopping, online customer experience, online secret shopping, StellaService
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ICC/Decision Services Launches Springboard Process Ensuring Successful, Results-Driven Customer Experience Programs
ICC/Decision Services, an international Customer Experience Management firm based in New York City incorporates 31 years marketplace experience to create The Springboard Process. Designed to successfully launch Customer Initiative Programs, SpringBoard ensures clients start right, finish strong and get results Continue reading
ICC President & CEO David Rich to Speak at In-Store Marketing Summit
David Rich, President & CEO of ICC/Decision Services, will speak at the sold out In-Store Marketing Summit next week. Appearing with Jim Fuqua, Director of In-Store Experience at SUPERVALU, David & Jim will look at how to measure and impact … Continue reading
ICC/Decision Services Launches Second of its iPhone Applications – ConversionCalc
ICC/Decison Services’ latest in iPhone applications shows retailers the dollar value resulting from increasing their conversion rates. ConversionCalc™ is the second of its iPhone applications available for free download on iTunes. Continue reading
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Tagged Apple, AT&T, Customer Experience, iPhone, iPhone App, Mystery Shopping, Retail, shopping, Theres an App for that, UpSellCalc
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ICC/Decision Services Launches UpSellCalc™ iPhone Application — Available Now for Free Download on iTunes
ICC/Decison Services an international customer experience management company based in New York City, has developed an iphone application is the first of its kind in the industry. Now available for free download on ITunes, the UpSellCalc™ will quickly and easily calculate the sales potential. Continue reading
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Tagged Apple, AT&T, Customer Experience, iPhone, iPhone App, Mystery Shopping, Retail, shopping, Theres an App for that, UpSellCalc
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Terry Vavra To Link Customer Feedback With Profits
Industry Expert to Serve as Keynote Speaker at Linkage Strategies Conference. Most organizations collect customer feedback, but then miss a critical step that could transform that feedback into higher profits. Continue reading
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