Category Archives: News

The Mystery Shopping Providers Association (MSPA) recognizes David Rich, President and CEO of ICC/Decision Services, with its prestigious annual Hall of Fame Award. Continue reading →

For the first time ever, retailers can view the full range of their customer experiences using the new 360-degree monitor tool by ICC/Decision Services. Continue reading →

Tune in to a free customer satisfaction webinar with leading customer satisfaction and retention expert, Terry Vavra on Wednesday, May 28. In this free 30 minute customer satisfaction webinar, learn how to improve sales through customer feedback even in the toughest of times Continue reading →

Nanette Brown has joined ICC/Decision Services as Market Research Project Director. In her new position, Brown will spearhead many of the firm’s market research endeavors; including consumer intercept surveying and existing grocery, drug and convenience programs. Continue reading →

Industry Expert to Serve as Keynote Speaker at Linkage Strategies Conference. Most organizations collect customer feedback, but then miss a critical step that could transform that feedback into higher profits. Continue reading →

MEDIA ADVISORY FOR Wednesday, October 17, 2007 FOR IMMEDIATE RELEASE How do you know that mystery shoppers are really visiting your stores? How do you know that the results obtained are credible? These are questions that marketing professionals must struggle … Continue reading →

Some of the biggest names in retail will soon begin sharing ideas via the Client Exchange, a one-of-a-kind complimentary educational program offered by ICC/Decision Services. Continue reading →

What’s one small step that retailers can take to drastically improve revenue? According to a recent Deloitte and Touche study of the retail industry, increasing daily transaction rates can make all the difference. Continue reading →

It’s the first in the industry, and David Rich’s new blog, Mystery Shopping Matters, is already a valuable tool for retailers who have or are considering having mystery shopping programs. Continue reading →