Category Archives: Services

Our SMART™ (Social Media Assessment & Response Tool) product was developed in order to provide retailers with simple, proven, practical, turnkey and actionable solutions which overcome the challenge of integrating social media into every aspect of your business.

Creating a comprehensive social media plan will help you locate, assess and respond constructively to the current buzz surrounding your company. A well-planned program will allow you to evaluate the state of your brand, gain valuable consumer insights, track the impact of current marketing campaigns, identify common customer issues, and reveal and respond to threats to your reputation. Continue reading →

The Customer Experiences that your customers have, or (more importantly) those shoppers who left your store without making a purchase hold the key to your company’s unlocked potential and untapped profits. What better way to learn about your customers’ opinions than to ask them immediately after their shopping experience has ended, while their opinions are fresh and their experiences are unbiased by passing time? ICC/Decision Services’ highly trained field representatives can learn the truth about the perceptions your customers have about your brand, but we do not stop there. Continue reading →

Our mystery shopping programs drive frontline staff performance improvement, and as a result, increased revenue. We recruit, train, test, certify and closely monitor our shoppers. Fully customized and integrated with in-person, Web site, call center and telephone-based components, our mystery shopping programs include dynamic and static 24/7 graphic reporting powered by our proprietary state-of-the-art Web-based technology. Continue reading →

Are you losing revenue because of unhappy online customers? Are your online competitors profiting at your expense? Let E-Shops powered by STELLAService™ measure measure the quality and effectiveness of your Internet retail operation and improve your results. The only way … Continue reading →

What are your customers really thinking? The only way to know is to ask! ICC/Decision Services conducts IVR phone and/or Web-based customer satisfaction surveys that reveal details of your customers opinions of their customer experience. We even have the ability to provide you with the actual voice of the customer in digitally recorded responses via our state-of-the-art IVR system. Continue reading →

Do you know what your customers are thinking? The insight you receive from implementing a successful eValuation™ card program is invaluable. ICC/Decision Services designs, administers, and tracks eValuation card programs so you have the pulse of what your customers are thinking. Continue reading →

ICC/Decision Services well-executed compliance audits save you time and money. Our highly trained Compliance Audit Specialists can reveal the truth about your stores and/or sites compliance with policy regulations or with marketing agreements, so you can make adjustments quickly. Continue reading →