What Are Our Clients Saying About Us?
ICC/Decision Services offers a superior level of professionalism. Their online reporting has allowed our field organization to give immediate feedback to store personnel, which has enhanced our ability to exceed our customer service objectives.
I can honestly recommend the use of ICC/Decision Services to any corporation for their secret shopper needs, regardless of the size of the company needing services. ICC/Decision Services has proven to us that they have the resources, professionalism, and technological experience to assist Walmart Stores, Inc., with its compliance efforts, and we are happy with our choice.
Over the years, ICC/Decision Services has continued to demonstrate additional value added by working closely with us to understand our business, challenge our thinking and bring new ideas on the table. The team has been very hands on and flexible in taking their standard service offering and customizing them to our business needs – from program design, to project management, to ongoing reporting and management. Their programs provide us with near “real time” information about the customer experience thus allowing us to react to customer specific AND global issues.