Customer Experience Management Company

Customer Experience Management Company

Running a successful retail chain is no easy task. Without the proper intelligence and customer feedback, it is near impossible.

That’s what ICC/Decision Services exists to provide.

When we can help you become successful, we become more successful. This creates a positive loop that has built ICC/Decision Services into a premier customer experience management company. We analyze data about your customer experience that is collected through a variety of tools, including Mystery Shopping, Customer Intercepts and Customer  Satisfaction Surveys, and provide you with strategies for improvement.

ICC/Decision Services is a privately held company headquartered in New York City serving customers around the world. We offer more than 35 years of hands-on experience designing and executing highly successful Customer Experience Management programs.

Together our management team has more than a century of expertise developing creative solutions for some of the world’s leading retail brands in many of the largest retail vertical markets.

With experience, customized tools, and a passion for your success, we partner with you to drive growth and get results.