A new London restaurant called Inamo allows diners to use their table to order. With a few clicks, diners can order from an illustrated menu, pay their bill, play interactive games, and also summon a taxi. Automation is one of the key trends in the restaurant industry which reduces labor costs and increases interactivity for diners.
The new system allows for convenience and efficiency but what happens to the level of human engagement? Interacting with the waiter is part of the customer experience at a restaurant. What do you think?
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