Customer Intercepts

Satisfied with your customers’ shopping experience? We’re not.

If you could increase your retail revenue, would you?

Of course you would. Here’s how you’re going to do it…

If a shopper leaves your store empty handed, not only have you lost potential revenue, but you have lost an opportunity to build on a customer relationship. The trick is in turning shoppers into satisfied customers, who are likely to come back time after time.

With the help of ICC/Decision Services’ Field Representatives, you can gain immediate and uncluttered customer insights about your brand, your staff, store layouts and more through customer intercept surveys. These targeted experience questionnaires deliver the insights you need that will increase purchase rates, average sales and ultimately, your company profitability.

Improving customer satisfaction will go a long way in improving your retail revenue. When your revenue is on the rise, you become more successful and that is what this is all about.

  • Fully-customized customer intercept survey program
  • Shoppers reveal their immediate customer experience
  • Learn why potential shoppers did not purchase and improve customer satisfaction

Here's How It Works…

Our experienced Field Representatives are strategically placed outside of your retail locations to survey customers as they exit. Customers can be targeted to your specifications:

  • By demographic
  • Whether or not they made a purchase
  • In customer groups, as a couple or with children
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Free Customer Intercept or Mystery Shop Offer

ICC/DS is offering to capture 30 customer intercepts at one of your retail locations or mystery shop 10 of your stores with no obligation to you.