Customer Surveys with Customer Delight ™ Analysis

PROGRAM INSIGHT

What are your customers really thinking? The only way to know is to ask! ICC/Decision Services conducts IVR phone and/or Web-based customer satisfaction surveys that reveal details of your customers opinions of their customer experience. We even have the ability to provide you with the actual voice of the customer in digitally recorded responses via our state-of-the-art IVR system. What better way to hear what your customers think about their Customer Experience at your store? 

BENEFITS

- We’ll customize a program to your specific needs, we don’t use “canned” solutions.
- We are licensed to offer Customer Delight ™ Analysis of your satisfaction data, giving you the most insight possible.
- You receive immediate feedback 24/7 on our informative Internet reporting dashboard.
- We offer quarterly coaching calls to help you and your management derive maximum benefit from your program.
- Our programs are extremely cost effective.

HOW IT WORKS

ICC/Decision Services market research professionals consult with you to choose the fielding method best for you and to create a unique customer satisfaction questionnaire that focuses on the key elements of your Customer Experience initiative. Survey invitations are generally issued via client POS receipts or extended directly to customers by store personnel. Customers go on-line or call a toll-free number to participate in your survey. All data is verified for quality assurance, undergoes a two-stage analysis, and is reported on our website offering different administrative-level views of your results. Interim “data snapshots” can be prepared to answer specific operational questions. Quarterly reports feature Customer Delight ™ Analysis which isolates points of pain and opportunities for delight and indicates the actions you should take for maximum impact. Coaching calls are offered quarterly. Action planning is also available to help translate findings into specific actions.

CONTACT US

Learn more about how ICC/Decision Services can develop a custom customer survey program to optimize your Customer Experience Management initiatives: Since 1979, ICC/Decision Services has provided major retailers, brands and agencies with a comprehensive array of services and programs that work to increase operational efficiencies, improve the Customer Experience, motivate your workforce and grow your sales. 

ICC Decision Services is a leader in customer experience management programs. Our services include mystery shopping, customer intercepts, competitive shopping, & compliance audits. We serve industries such as retail, restaurants, grocery, & drug stores/pharmacies.

Contact us today for additional information