The Frustration Factor
Thursday, June 28th, 2007Ever have this experience?: You’re waiting in line at the grocery store, when a new line opens up. The cashier yells, “I’ll take the next person in line!” And the 10 or so people waiting behind you rush over before you can even react. Frustrating? Shoppers think so.
But a recent article in The New York Times highlights how customer-friendly Whole Foods Market is working to change that frustrating experience by moving customers through the lines quickly and efficiently. Customers have commented that, even with 50 people in line, checking out is a fast and pleasant experience.
