New Program Means New Knowledge Base for Retailers, Better Experience for Customers
Some of the biggest names in retail will soon begin sharing ideas via the Client Exchange, a one-of-a-kind complimentary educational program offered by ICC/Decision Services.
“We’re always looking for new ways to serve our clients, and this will increase their respective bottom lines and improve the experiences of their customers,” said David Rich, president of ICC/Decision Services. “We’re excited to keep pushing the envelope of what’s expected, and anticipate great things for our clients from this program.”
ICC/Decision Services offers the program exclusively to its well-known clients. The Client Exchange is a forum for sharing best practices related to customer experience management and learning from others. It features:
• Regular Webinars for sharing best practices.
• Conference calls in which clients can reach out to others to find solutions to their toughest challenges or just listen in on new ideas.
• The Mystery Shopping Matters blog, currently available at mysteryshoppingmatters.com, in which clients can read and comment on new ideas from ICC/Decision Services.
• An annual one-day user conference in New York City allowing clients to come together and spend time perfecting their customer experience by learning from other clients.
With retailers finding it increasingly demanding to compete globally and nationally, the client Exchange is just one more avenue through which companies who are usually competitors can learn about each other’s best practices, implement innovative strategies, and contribute to the retail community in a brand new way.
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