Retail Grocer Tesco’s All-Self Customer Checkout Experience
Wednesday, May 21st, 2008Retail grocer Tesco’s Fresh & Easy chain find as many as 90% of their customers
were either ‘satisfied” or very satisfied’ with their check out experience according to this Retail Bulletin article. Self-checkouts provide positive benefits for both the retail grocer and the customer. For retail grocers, all-self checkouts mean reduced in-store staff as well as less space for check out areas. For customers, the benefits include time savings, ease & convenience.
In the past, all-self checkouts accounted for about 15%-20% percent of tills. Today, this number is up to 50%-60%.
