A study by NCR Corp. revealed that 86% of U.S. and Canadian consumers are more likely to do business with a company that offers self-service. In addition, 66%
of survey respondents said self-service technologies create a more positive perception of brands.

This week, NCR Corp unveiled a newly designed kiosk at the 2008 Hospitality Industry Technology Exposition & Conference in Austin, Texas. The XpressPort kiosk allows guests to perform a number of tasks, such as checking in and out, printing room keys, locating and modifying reservations, and viewing and printing messages.

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Rising fuels costs and the economic downturn have caused many to become price-conscious shoppers. Bargain hunters are flocking to discount stores for items such as cups, napkins, and paper plates.

By 2011, nearly 35,100 stores are projected nationwide (up 1,665 from 2006) and sales are expected to reach $50 billion, according to TNS Retail Forward’s “Industry Outlook: Dollar Stores and Other Small-Format Value Retailers.” In the future, shoppers can expect to see expanding food selections and different payment options to improve the overall customer experience.

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