Statistics show that even though there is a rise in loyalty cards aimed at retaining shoppers, about 22% of consumers say they are dissatisfied with the retailer where they do most of their shopping. Disloyalty is highest among supermarket shoppers at 32.4%.

For More Information Click Here

Tags: Customer Experience, customer loyalty

This entry was posted on Tuesday, July 15th, 2008 at 8:53 am and is filed under Customer Experience, customer satisfaction, customer service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.