Verizon Wireless aims to improve the wireless retail experience for customers by incorporating a new store design. Features to enhance the customer experience include a greeter kiosk that allows customers to check in once they enter the store and list their wireless needs so representatives can quickly assist them. In addition, the new store layout will have customer service and technical support departments, making it easy for customers to get account information, customer service and address technical issues from trained in-store staff.

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Tags: Customer Experience, customer satisfaction, customer service

This entry was posted on Tuesday, August 12th, 2008 at 8:35 am and is filed under Customer Experience, customer convenience, customer satisfaction, customer service, retail. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.