Employee Surveys

PROGRAM INSIGHT

Employee attitudes contribute significantly to generating positive customer experiences that drive brand loyalty. Your front line staff is your primary interface between you and your customer. Their attitude can make or break your brand experience. Our IVR or Web-based employee surveys make it easy for you to regularly take a pulse of your employee’s attitudes and our 24/7 reporting allows you to quickly identify areas for improvement enabling you to take immediate corrective action to grow and protect your brand. 

BENEFITS

- You learn first hand from your employees what is and is not working
- A dependable means to identify issues and areas for improvement quickly
- Immediate feedback 24/7 using IVR and/or Web platforms
- High response rates because of convenience and ease of use
- Cost effective

HOW IT WORKS

ICC/Decision Services market research professionals design a brief IVR and/or Web employee survey focusing on the key employee attitudes/behaviours that contribute to your Customer Experience Management initiative. Employee survey invitations (with instructions) are generally issued by the corporate HR Department via an internal memo, email, letter and/or posted on the stores bulletin board. Employees can call a toll-free number or go on-line to complete the survey anonymously. ICC/Decision Services verifies all data for quality assurance, analysis, and reporting. Interim “snapshots” are provided to retail management throughout the employee survey process. Program review reports, including executive summaries with detailed insights and recommendations, can be provided on-line or in-person. 

CONTACT US

Learn more about how ICC/Decision Services can develop a custom employee survey program to optimize your Customer Experience Management initiatives: Our IVR or Web- based employee surveys make it easy for you to regularly take a pulse of your employees attitudes. 

ICC Decision Services is a leader in customer experience management programs. Our services include mystery shopping, customer intercepts, competitive shopping, & compliance audits. We serve industries such as retail, restaurants, grocery, & drug stores/pharmacies.

Contact us today for additional information