http://www.iccds.com/indifference-vs-difference.html Enhancing the Customer Experience Tue, 13 Dec 2011 00:49:22 -0500 hourly 1 http://wordpress.org/?v=3.0.1 http://www.iccds.com/indifference-vs-difference.html/comment-page-1#comment-1088 steve Fri, 16 Oct 2009 13:19:23 +0000 http://www.iccds.com/?p=1311#comment-1088 Thank you for the mention in this blog post. As it pertains to the King of Prussia Mall (I recall reading that article) and a majority of the clients I serve, the best companies invest in customer service training. In other words, most companies don't say, "Hey, we're in trouble. Look how low our guest satisfaction numbers are. We should look into customer service training." Most of the companies who contact me are already customer-focused and leading their competitors in customer satisfaction. It may seem a bit ironic (the companies that appear to need the training less, engage in the training more) but that's been my experience. Best, Steve Thank you for the mention in this blog post. As it pertains to the King of Prussia Mall (I recall reading that article) and a majority of the clients I serve, the best companies invest in customer service training.
In other words, most companies don’t say, “Hey, we’re in trouble. Look how low our guest satisfaction numbers are. We should look into customer service training.”
Most of the companies who contact me are already customer-focused and leading their competitors in customer satisfaction.
It may seem a bit ironic (the companies that appear to need the training less, engage in the training more) but that’s been my experience.
Best,
Steve

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