Mystery Shopping

PROGRAM INSIGHT

Our mystery shopping programs capture the true Customer Experience. They drive frontline staff performance improvement, and as a result, increase revenue and customer loyalty. We recruit, train, test, certify, and closely monitor our mystery shoppers. Fully customized and integrated with in person, web site, call center, and telephone-based components, our mystery shopping programs include dynamic and static 24/7 graphic reporting powered by our proprietary state-of-the-art Web-based technology. 

BENEFITS

- You will see validation that your proven Customer Experience model is being executed according to plan at each remote location across your entire network of stores.
- Greater revenue and increased customer loyalty as a result of frontline staff performance improvement means you reach or exceed your goals.
- You will quickly be able to identify performance trends and opportunities for improvement to keep your plan on track.
- You will receive fast results and high quality information as a result of our extensive quality control process and state-of-the-art technology.

HOW IT WORKS

Our skilled and qualified field staff monitor multiple locations using 100% objective feedback. Those results are compiled by our powerful technology and made available to you via your own custom Web site. Do you need to see results by region or even by store? It is no problem with our one-of-a- kind technology developed by our own software engineers. Once the data is compiled, we will help you put it to work to drive staff improvement and increase sales so your customers enjoy a better experience and you see exciting revenue growth. 

CONTACT US

Learn more about how ICC/Decision Services can develop a custom mystery shopping program to optimize your Customer Experience Management initiatives: We will help you use Mystery Shopping as a powerful management tool to drive frontline staff improvement and increase sales so your customers enjoy positive experiences and you see sustained revenue growth. 

ICC Decision Services is a leader in customer experience management programs. Our services include mystery shopping, customer intercepts, competitive shopping, & compliance audits. We serve industries such as retail, restaurants, grocery, & drug stores/pharmacies.

Contact us today for additional information