News

Eileen Scott has joined ICC/Decision Services as Chief Operating Officer, effective today, according to CEO and President David Rich.

David Rich, President & CEO of ICC/Decision Services, will speak at the sold out In-Store Marketing Summit next week. Appearing with Jim Fuqua, Director of In-Store Experience at SUPERVALU, David & Jim will look at how to measure and impact the true ROI of every program; and how to engage and delight shoppers (and [...]

New York, NY December 1, 2009- ICC/Decison Services’ latest in iPhone applications shows retailers the dollar value resulting from increasing their conversion rates. ConversionCalc™ is the second of its iPhone applications available for free download on iTunes.

New York, NY July 14, 2009 — ICC/Decison Services an international customer experience management company based in New York City, has developed an iphone application is the first of its kind in the industry. Now available for free download on ITunes, the UpSellCalc ™ will quickly and easily calculate the sales potential.

Industry Expert to Serve as Keynote Speaker at Linkage Strategies Conference. Most organizations collect customer feedback, but then miss a critical step that could transform that feedback into higher profits.

The Mystery Shopping Providers Association (MSPA) recognizes David Rich, President and CEO of ICC/Decision Services, with its prestigious annual Hall of Fame Award.

New York, NY September 2, 2008 — For the first time ever, retailers can view the full range of their customer experiences using the new 360-degree monitor tool by ICC/Decision Services.
The tool examines four aspects of customer experience, including:
* Customers’ Perceptions
* Operational Compliance
* Non-purchasing Visitors and
* Employee Engagement
“The combination of these services [...]

FOR IMMEDIATE RELEASE
Tune in to a free customer satisfaction webinar with leading customer satisfaction and retention expert, Terry Vavra on Wednesday, May 28. In this free 30 minute customer satisfaction webinar, learn how to improve sales through customer feedback even in the toughest of times.
Terry Vavra will discuss his book, The Customer Delight Principle. [...]

FOR IMMEDIATE RELEASE
Nanette Brown has joined ICC/Decision Services as Market Research Project Director.
Nanette Brown joins ICC/Decision Services, a leading provider of customer experience management solutions, after serving as Senior Consumer Research Analyst at Pathmark Stores.
In her new position, Brown will spearhead many of the firm’s market research endeavors; including consumer intercept surveying and [...]

Industry Expert to Serve as Keynote Speaker at Linkage Strategies Conference. Most organizations collect customer feedback, but then miss a critical step that could transform that feedback into higher profits.

MEDIA ADVISORY FOR
Wednesday, October 17, 2007
FOR IMMEDIATE RELEASE
How do you know that mystery shoppers are really visiting your stores?
How do you know that the results obtained are credible?
These are questions that marketing professionals must struggle with when setting up a mystery shopping program. That’s why retail professionals across the country will [...]

NEW YORK, NY September 12, 2007 – Some of the biggest names in retail will soon begin sharing ideas via the Client Exchange, a one-of-a-kind complimentary educational program offered by ICC/Decision Services.

FOR IMMEDIATE RELEASE
New York, NY, May 7, 2007 . What’s one small step that retailers can take to drastically improve revenue? According to a recent Deloitte and Touche study of the retail industry, increasing daily transaction rates can make all the difference.
That’s why David Rich, President and CEO of ICC/Decision Services today announced the [...]

FOR IMMEDIATE RELEASE
NEW YORK, NY April 16, 2007– It’s the first in the industry, and David Rich’s new blog, Mystery Shopping Matters, is already a valuable tool for retailers who have or are considering having mystery shopping programs.
Rich, President & CEO of ICC/Decision Services, created Mystery Shopping Matters, located at www. mysteryshoppingmatters.com, as a [...]