News & Events
May 05, 2008
Marrone Joins ICC/Decision Services As Senior Vice President
Gerry Marrone has joined ICC/Decision Services, a leading provider of Customer Experience Management solutions as Senior Vice President of Brand & Agency Development. In his new position, Marrone will spearhead many of the firm's brand and agency initiatives including audits and ROI metrics in such areas as consumer events, in-store compliance and product placement.
Mar 20, 2008
Retail Market Research Veteran Joins ICC/Decision Services
Nanette Brown joins ICC/Decision Services, a leading provider of customer experience management solutions, after serving as Senior Consumer Research Analyst at Pathmark Stores. In her new position, Brown will spearhead many of the firms market research endeavors; including consumer intercept surveying and existing grocery, drug and convenience programs.
Jan 08, 2008
Customer Relationship Management Expert Joins ICC/Decision Services
Terry Vavra, Ph.D., has joined ICC/Decision Services David Rich, President & CEO announced today. The addition of Dr. Vavra, an internationally recognized customer satisfaction thought leader, consultant and the author of several books on the topics of customer loyalty measurement and management, further solidifies ICC/Decision Services position as a leading provider of fully integrated Customer Experience Management (CEM) solutions.
Oct 15, 2007
Industry Leader David Rich Leads Free Webinar:
• How do you know that mystery shoppers are really visiting your stores?
• How do you know that the results obtained are credible?
These are questions that marketing professionals must struggle with when setting up a mystery shopping program. That's why retail professionals across the country will join David Rich Wednesday, October 17 in a Webinar to discuss ways to assure their mystery shopping programs are credible and dependable. David Rich is president and CEO of ICC/Decision Services, an industry-leading cutting-edge firm that provides reliable, results-oriented programs for its clients.
Sep 12, 2007
New Program Means New Knowledge Base for Retailers, Better Experience for Customers
Some of the biggest names in retail will soon begin sharing ideas via the Client Exchange, a one-of-a-kind educational program offered by ICC/Decision Services.
May 07, 2007
New Tool for Retailers Outlines Simple Steps to Make Big Changes
The new ICC/Decision Services Customer Conversion Initiative meets that challenge by offering retailers a suite of tools that drive significant revenue improvement.
Apr 16, 2007
New Blog Shows Retailers How Mystery Shopping Drives Revenue
Industry Leader Creates First-of-its-Kind Site to Provide Information for Retailers
Mar 05, 2007
4000 Hardware Store Cooperative Launches Mystery Shopping Program
Do it Best, in partnership with ICC/Decision Services, has launched a mystery shopping program designed to objectively measure a store's customer service performance.
Aug 22, 2006
ICC/Decision Services Vice President of Program Development Awarded Princeton University Fellowship
Howard Seigelman, Vice President, Program Development, at ICC/Decision Services has been accepted to the Princeton University Mid-Career Fellowship Program.
Jan 06, 2006
ICC/Decision Services Featured in the January issue of Stores, the official publication of the NRF.
Quality control goes under cover, PacSun keeps track of its brand with mystery shopping. Article by Jennifer Korolishin
