Pret A Manger…They Get It…Few Others Do

“My name is Evan Georges. I am the Manager at this Pret Shop.”

“My team and I meet every morning. We discuss the points you’ve raised, the good, the bad and the ugly. If we can deal wit it ourselves, we will. If we can’t, I’ll forward this card to Martin Bates, our president. I know he’ll do what he can. Either way, thanks.”

I guarantee few issues end up in Mr Bates office. The reason is simple…the stores are empowered to take care of the customer. Further, and perhaps most importantly they have clearly communicated this to their customers. BTW…As a customer, I had an excellent experience today. No surprise.