Insights

Retail

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What your customers experience in your stores can make or break your brand and your business. ICC/Decision Services has been helping apparel and accessories retailers like you optimize their customer experience management programs for 31 years through tools such as mystery shopping, on-site audits and customer surveys.

We understand the apparel and accessories retail market; it is part of our DNA! And over the years, we have seen more and more how critical the customer experience is to the bottom line. From the moment a customer steps into your store to the moment they leave, your staff is creating an impression on their minds. Our highly trained team of mystery shoppers and auditors will record the performance of frontline staff to ensure that every component of the customer experience conforms to your brand promise. We closely monitor the results that our mystery shoppers/auditors report to insure that we are providing timely, accurate and detailed information to our clients.

Contact us today for additional information
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