Services

ICC/Decision Services offers clients a comprehensive service offering of powerful management tools that can measure every facet of the Customer Experience. And we partner with our clients to ensure that each one of these tools are used correctly to help optimize your Customer Experience Management (CEM) program.

We can offer our clients one source for all their measurement tools, including Secret Shopping and other initiatives. This gives you a synergistic advantage – you only have to deal with one supplier to understand your overall strategy. All the pieces of the puzzle will fit together because we design and coordinate each piece to complement the overall program goals.

There is no ‘finger pointing’ – the program responsibility rests with us. We design the program, collect the data (via Secret Shopping, field reps, brand champions and more), deliver powerful dashboard reporting of all the pieces. And our team of market research professionals and industry experts work closely with each client to optimize the effectiveness of their unique Customer Experience Management (CEM) program. Whether you need one or all of our services to measure the different facets of your Customer Experience we partner with you to optimize your CEM programs.

Here are some of our powerful management tools: