Our mystery shopping programs drive frontline staff performance improvement, and as a result, increased revenue. We recruit, train, test, certify and closely monitor our shoppers. Fully customized and integrated with in-person, Web site, call center and telephone-based components, our mystery shopping programs include dynamic and static 24/7 graphic reporting powered by our proprietary state-of-the-art Web-based technology.
What are your customers really thinking? The only way to know is to ask! ICC/Decision Services conducts IVR phone and/or Web-based customer satisfaction surveys that reveal details of your customers’ opinions of their experience. We even have the ability to provide you with the actual voice of the customer in digitally recorded responses via our state-of-the-art IVR system.
The Customer Experiences that your customers have, or (more importantly) those shoppers who left your store without making a purchase hold the key to your company’s unlocked potential and untapped profits.
What better way to learn about your customers’ opinions than to ask them immediately after their shopping experience has ended, while their opinions are fresh and their experiences are unbiased by passing time? ICC/Decision Services’ highly trained field representatives can learn the truth about the perceptions your customers have about your brand, but we do not stop there.
ICCDS will prepare a NO COST, NO OBLIGATION evaluation of your company and provide you with a plan for maximizing revenue.