Customer Experience Programs

ICC/DS Customer Intercepts

Customer Intercepts

If a shopper leaves your store empty handed, not only have you lost potential revenue, but you have lost an opportunity to build on a customer relationship. The trick is in turning shoppers into satisfied customers, who are likely to come back time after time. Learn More

Mystery Shopping

An ICC/Decision Services Mystery Shopping Program will take a snapshot of your brand in action. By assessing your customers’ entire shopping experience through Field Representatives, we’re able to identify areas that can be immediately improved to maximize revenue and improve your brand strength. Learn More

ICC/DS Mystery Shopping

ICC/DS Customer Satisfaction

Customer Satisfaction

ICC/Decision Services conducts detailed IVR and web-based customer satisfaction surveys that provide in-depth voice-of-customer responses. We then help turn those survey findings into coaching and training programs that improve the way your business performs – all across your retail chain. Learn More