Customer intercepts reveal what your customers buy. And what they ignore.
Your customer’s in-store experience is the key to improving brand relationships and ultimately your company’s profitability. Were your customers satisfied enough to make a purchase? More importantly, why did they leave the store empty-handed?
With the help of ICC/Decision Services’ Brand Ambassadors, you can gain immediate and uncluttered customer insights about your brand, your staff, store layouts and more through customer satisfaction surveys. These targeted experience questionnaire deliver the data and insights required to create strategies that will turn shoppers into profitable customers.
Improve customer satisfaction
- Target specific customer types and gain meaningful results through a fully-customized customer satisfaction survey program.
- Obtain fresh, objective and service-based responses from your customers and potential customers that reveal their immediate perspectives about their customer experience.
- Track customer feedback through customized web-reporting tools.
- Learn why potential customers did not purchase and improve customer satisfaction.
Create a better customer experience
Our experienced field representatives are strategically placed outside of your retail locations to survey customer satisfaction immediately as customers exit your stores. Customers can be targeted to your specifications:
- By demographic
- Whether or not they made a purchase
- In customer groups, as a couple or with children
Customers complete a short, meaningful survey and the results are analyzed by store location, chain, or individual visit and actionable strategies are recommended to improve customer experience.
Our customer experience runs deep
Our customer satisfaction programs have helped numerous clients in:
- Retail stores and chains
- Restaurants
- Grocery stores and chains
- Drug stores and pharmacies
What to do now.
Go ahead, click the Get Started, and we will be in touch shortly to find out what are your needs. We will customize different programs and you will be able to choose the one you want to use.
Still not sure?
Click here to see some of our client’s testimonials.
You’ve got any questions? Click here to contact us. We are here to help!
