Learn how your customers see your business
We’ll Help You:
- Identify highs and lows along the path to purchase
- Gauge the success of new customer experience initiatives
- Improve coaching and training for in-store personnel
- Fine-tune your sales and fulfillment processes, customer service procedures, and more
Here’s How It Works
Our client success team will develop a detailed customer satisfaction survey that focuses on the customer experience initiative of your choice and its desired outcomes. Survey invitations (scannable QR code or web link) will be delivered through point-of-sale receipts, or associates will extend them directly to customers in store.
All customer feedback we collect will undergo extensive verification and a rigorous two-stage analysis. You’ll have immediate access to the data and our conclusions via our secure 24/7 web portal.
We’d be happy to address them. Just click the link below to schedule a free consultation with our client success team. We can provide additional information once we know more about your business objectives.