Improve customer satisfaction with online eValuation™ Programs
Customer satisfaction surveys and comment card programs don’t lie. The questionnaire results are immediate, fresh and reflect your customers’ in-store experience with the kind of accuracy that results in positive changes. But getting usable feedback can be a challenge with a conventional Comment Card program. A poorly run customer experience management program means this valuable survey information is never reported.
A Customer Experience program from ICC/Decision Services’ utilizes the web to deliver eValuation™ programs that make it fast and easy for shoppers to provide comments. Whether it’s by text, Tweet or a brief visit to a user-friendly website, the survey information is captured accurately and is available for immediate analysis and review.
Hi-tech feedback that delivers positive change.
- eValuation Card programs make it fast and easy for customers to provide feedback, leading to higher response rates.
- The simplicity of our customer satisfaction questionnaires help ensure the full range of customer experiences are captured, not just the extremes.
- Gain crucial insights into your customers’ subjective shopping experiences, simply, immediately and accurately.
- Combine eValuation Cards with a Mystery Shopping program for a complete snapshot of how your stores actually operate.
Discover the problem before it’s on Facebook or Twitter.
- ICC/Decision Services will design a complete customer experience management program, customized to your needs and designed to prevent problems before you read about them online.
- Data is gathered through user-friendly methods that drive up response rates.
- The survey information is inputted into a customized website that enables you to view data by store, region and district.
- Data can be manipulated to track the progress of individual stores, reveal geographic trends or deliver other customizable reports as needed.
