Start improving the customer experience on day one
We’ll Help You:
- Formulate the expected customer experience
- Determine whether your brand strategy is being executed consistently
- Understand the “why” behind your customer satisfaction scores
- Make clear to in-store teams what you expect—and motivate them to excel
- Ensure the success of new product and marketing launches
- Improve your associate training programs
Here’s How It Works
After developing a list of questions specific to your brand and your concerns, we’ll notify in-store teams about the purpose and focus of the program. Then we’ll send professional mystery shoppers to key locations of your choice to conduct a thorough brand audit (engage employees, observe store conditions, and provide objective feedback).
Using our own proprietary software, we’ll analyze the results of the mystery shop and make them available to you 24/7 through your own secure web portal. Whether you call it mystery shopping, secret shopping, brand audits, in-store audits, etc., this is the core of our business and you will benefit from the experience we have gained from the hundreds of retailers and brands with whom we have partnered.
We’d be happy to address them. Just click the link below to schedule a free consultation with our client success team. As no two programs are alike, we can provide additional information once we know more about your specific business objectives.