Mystery Shopping

Mystery Shopping

Can you handle the truth?

A Mystery Shopping Program will provide the intelligence you need to boost your revenue and improve your brand strategy.

With the right intelligence, you will secure your business success.

Even the most brilliantly conceived brand strategy will fail if it is not executed properly at the store level. A Mystery Shopping Program will take a snapshot of your brand in action. By analyzing assessments of your customers’ entire shopping experience, we’re able to identify areas that can be immediately improved to maximize revenue and improve your brand strength.

When you know the real customer experience at your retail locations, you can use it to your advantage…

Ensure brand consistency across stores, even at remote locations.

  • Mine data for trends and improvements
  • Improve training programs
  • Reward staff through Field Representative observation
  • Ensure the success of product and marketing launches

Here is how the Mystery Shopping Program works…

Highly professional Field Representatives monitor key locations of your choice, gathering the kind of objective feedback that will help improve your in-store customer/associate engagements and customer shopping experiences. The results are analyzed using our proprietary software and are available for your review 24/7 through your own secure web portal.

Don’t put your business at risk by letting your customer experience suffer. Contact ICC/Decision Services today for a no obligation customer experience briefing.

We’ll help you get started securing your success.

See your retail chain with fresh eyes – and identify ways to improve your customer experiences.

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