Tag Archives: Best Buy

Retail Benchmarks Holiday Season 2010 – Electronics Category

Posted on December 8, 2010 by aposner

When it came to selling to our secret shoppers, it more or less didn’t happen. Electronics are hot. It’s a sector where people are spending money, yet our Best Buy Mystery Shopping indicates the retailer is missing major opportunities for increased revenue.
Continue reading →

Posted in Blog, Customer Experience | Tagged Best Buy, Customer Experience, Customer Service, Gamestop, Mystery Shopping, Radio Shack, Retail, secret shopper, The Shack | Leave a comment

New Study Reveals Missed Opportunities For Retailers

December 1, 2010

In a first of its kind retail benchmark study, ICC/Decision Services visited over 50 retailers across the categories of apparel, department store, electronics, home improvement, toy, specialty and sporting goods to measure their readiness for the holiday season Continue reading →

Posted in News | Tagged Abercrombie, Aeropostale, American Apparel, American Eagle, Ann Taylor, Banana Republic, Bath & Body Works, Best Buy, Brooks Brothers, Buckle, Build A Bear, Burberry, Burlington Coat Factory, Charlotte Russe, Chico’s, Consumer Research, Customer Service, Delia’s, Dicks, Dressbarn, Eddie Bauer, Express, Forever 21, Game Stop, Gap, Home Depot, Hot Topic, icc/decision services, J. Crew, JCPenny, Kohl’s, Lane Bryant, Lowe’s, Macy’s, mspa, Mystery Shopping, New York & Company, Nordstrom Coldwater Creek, NRF, Office Depot, Office Max, Old Navy, Pac Sun, Polo, RadioShack, retail benchmark, Ross Stores, Sears, secret shopper, Sephora, service benchmark, Sports Authority, Staples, The Limited, TJ MAXX, Toys R Us, Urban Outfitters, Victoria’s Secret, Wet Seal, Yankee Candle | Leave a comment

Target Sells a Service Experience with its Electronics

Posted on August 31, 2010 by Tom

Even during the recession, the electronics business continues to be hot as customers consider things like cell phones a necessity. Continue reading →

Posted in Blog, Brand Experience, Customer Experience | Tagged Best Buy, brand strategy, consumer experience, Customer Experience, Customer Service, destination shopping, electronics, Retail, Target, Walmart | Leave a comment

Sam’s Club to Gift Wi-Fi This Holiday Season

Posted on August 10, 2010 by Tom

When Sam’s Club begins offering free Wi-Fi in its stores this November, the retailer hopes shoppers will be more likely to purchase electronics, specifically new Internet-connected television sets. Continue reading →

Posted in Blog, Brand Experience, Customer Experience | Tagged Best Buy, consumer experience, Customer Experience, Customer Service, holidays, iPhone, mobile apps, Sam's Club, Wi-Fi | Leave a comment

Tag Archives: Best Buy

Retail Benchmarks Holiday Season 2010 – Electronics Category

New Study Reveals Missed Opportunities For Retailers

Target Sells a Service Experience with its Electronics

Sam’s Club to Gift Wi-Fi This Holiday Season

Join Us

From the blog

Services

Industries

Resources

Join Us