Tag Archives: comment cards

Pret A Manger…They Get It…Few Others Do

Posted on April 15, 2010 by Tom

…the stores are empowered to take care of the customer. Further, and perhaps most importantly they have clearly communicated this to their customers. BTW…As a customer, I had an excellent experience today. No surprise. Continue reading →

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Right Here, Right Now

Posted on September 1, 2009 by Tom

…today’s Social Media provides consumers an immediate and direct outlet to convey satisfaction or dissatisfaction to friends and like thinking individuals. Brands need to embrace the value of being engaged in the conversation on the unofficial grapevine. Continue reading →

Posted in Blog | Tagged , , , | 1 Comment