Tag Archives: customer loyalty programs

How well do you know the customer?

Posted on July 2, 2009 by Tom

Every successful business connects with customers by using purchase history data. How well you maintain and use your customer insight can make an enormous difference on the quality of customer service provided. How to connect with your customers If you … Continue reading →

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Brand Equity: Steps to build a solid loyalty program

Posted on March 16, 2009 by Tom

Loyalty programs are used across the board among service industries. There is a difference in creating a successful loyalty program and a program that fails to increase customer satisfaction. Terry Vavra, who is on the ICC/Decision Services team, shares the … Continue reading →

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Sprint Extends Customer Loyalty Programs

Posted on February 6, 2009 by Tom

Sprint continues to invest in making their customer service programs better. The company knows how important it is to create a great customer experience for new and loyal customers. Continue reading →

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