Tag Archives: customer loyalty

Win Customer Loyalty By Simplifying Their Lives

Posted on January 8, 2008 by Tom

Have you ever visited a petting zoo? In most petting zoos, you can put a quarter into a device that resembles an old-time bubble gum machine, and out will come a handful of treats to feed the barnyard animals. But … Continue reading →

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Finding New Ways to Improve the Customer Experience

Posted on January 1, 2008 by Tom

You’ve probably seen the commercials where many customers pay swiftly for purchases with Visa or MasterCard. All of a sudden, someone pays cash, disrupting the entire operation into madness. The cash-paying customer suffers dirty looks as she frantically digs change … Continue reading →

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