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Tag Archives: customer retention
The Future of Retail is Still the Store
According to a recent study by the U.S. Census Bureau, the majority of sales still come from in-store purchases. Certain categories, such as books, clothing and electronics, see high percentages of e-commerce sales, but the overall message for retailers remains the same before the rise of the Internet: attention to the physical store should be a top priority in an effort to attract and keep customers. Continue reading
It Pays to Have Good Customer Service
The American Express Global Customer Service Barometer reveals 61 percent of 1,000 American consumers surveyed value quality customer service amid economic instability and will spend 9 percent more at a retailer that offers it. Continue reading
Customer Loyalty: Verizon’s ‘Business Link Rewards’ Program Launches Online Mall
Verizon’s small- and medium-sized business customers participating in the Business Link Rewards program are now eligible for discounts and special promotions every time they shop at the Verizon Business Links Online Mall. Small- and medium-sized business customers who use the … Continue reading
Posted in Customer Experience
Tagged customer loyalty, customer retention, Customer Service
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Pollo Campero expands to Wal-Mart
Pollo Campero teams up with retail giant Wal-Mart to expand its reach to the nation’s growing Hispanic population. Wal-Mart already customizes some aisles to sell culturally attuned products to its large Hispanic customer base. The retail giant hopes that the … Continue reading
What Leading Retailers Have That Others Don’t
There are specific things leading retailers do that keep them at the top. Leading retailers make sure to deliver on what they’ve promised the customer. Sounds simple? It’s not. Delivering on that promise is a delicate mix of understanding customer … Continue reading
Posted in Customer Experience
Tagged Customer Experience, customer loyalty, customer retention, Retail
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