-
Join Us
Tag Archives: Employee Satisfaction
A Modern Day Customer Service Parable
Too often you hear stories about people’s customer service nightmares and commiserate with them as you talk of similar experiences. The Virgin Group founder Richard Branson recently shared a story about customer service himself, but the story ended with a satisfied customer and not a disgruntled one. Continue reading
Employee as Brand Ambassador
When thrust into the role of acting as an ambassador for your brand, it’s hard to argue with the benefit of having happy employees. Continue reading
Indifference vs. Difference
They called it “Concierge Training” and made sure everybody who worked for the mall including the maintenance staff know what the expectation are. As a side note, it turned out that the maintenance staff is especially adept at applying the high standards.
Continue reading
Employee Satisfaction = a Good Customer Experience
Ever have a boss you loved to hate? You’d bite your lip when he or she spoke, afraid you might say what you were really thinking. If so, you already understand how employee satisfaction equals the customer experience. Not long … Continue reading
Yum! Brands Recognized for Diversity By Black Enterprise
Yum! Brands Inc., parent company of A&W All-American Food, KFC, Long John Silver’s, Pizza Hut, and Taco Bell, has been named one of BLACK ENTERPRISE magazine’s “40 Best Companies for Diversity” for its comprehensive results across key diversity measures for … Continue reading
Paying Employees To Quit: What We Can Learn From Zappos
Online retailer Zappos recently started paying employees up to $1500 to quit the company during initial training sessions. Is this just a PR stunt? Are they crazy? The bottom line is that satisfied and happy employees provide great customer service. … Continue reading
Improving Customer Satisfaction by First Improving Employee Satisfaction: Best Buy Shows How It’s Done
When was the last time you had a negative experience with someone who was servicing you? How were you feeling at the moment? Did you make a vow never to return there again? On other hand, when was the last … Continue reading
Engaged Employees Are Motivated Employees
If your employees are often heard grumbling under their breath or, worse yet, amongst themselves, you might want to consider surveying your employees to find out what they’re really thinking. As reported by The Wall Street Journal Online, June 18, … Continue reading
