Tag Archives: Grocery Stores

Publix: A customer service success story

Posted on April 27, 2009 by Tom

Putting customer experience first in your business is a mindset. Companies with the best customer service are ones who make it a core of their operation, not just a motto on the break-room door. Wall Street Journal had an article … Continue reading →

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Customer Experience: Customers are ‘Trading Down’

Posted on July 22, 2008 by Tom

According to Nielsen, the number of shoppers buying less expensive brands is increasing from 23% in December to 35%. Stop & Shop, Shaw’s, and Whole Foods are responding by more heavily promoting their less expensive store-brand, or private-label, products. “Some … Continue reading →

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Wal-mart’s Marketside to Offer “Premium” Services

Posted on June 17, 2008 by Tom

Wal-mart will open Marketside grocery stores around “premium” offerings such as “meal solutions”. Market side grocery stores will be smaller in size and will focus less on price as opposed to rival Tesco-owned Fresh & Easy chain. Retail giant Wal-mart … Continue reading →

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