Tag Archives: icc client exchange

Disappointed Customers? How to Win Them Back [Part 1]

Posted on December 7, 2007 by Tom

No matter how well you run your business, at some point in time someone will become unhappy. It’s just a fact of life. It’s not important that a customer is dissatisfied. What is important is how you handle it. Your … Continue reading →

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Consumer Body Language Reveals Real Needs

Posted on December 4, 2007 by Tom

The Neilsen Company recently completed a study entitled “˜Shopper Modality’ which studied the “˜body language’, or shopping modes, consumers adopt as they make specific purchases. To better understand the scope of this study, think about the last time you shopped … Continue reading →

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New Program Means New Knowledge Base for Retailers, Better Experience for Customers

Posted on September 19, 2007 by Tom

Some of the biggest names in retail will soon begin sharing ideas via the Client Exchange, a one-of-a-kind complimentary educational program offered by ICC/Decision Services. “We’re always looking for new ways to serve our clients, and this will increase their … Continue reading →

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