Tag Archives: New York Times

The Secret Shopper Stigma Revealed by Affordable Care Act

Posted on July 7, 2011 by drich

Last Monday, the New York Times reported the Obama administration plans to use mystery shoppers to assess the state of doctor shortage in the United States. Two days after the story broke, the Department of Health and Human Services said … Continue reading →

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Apple…The Ultimate Customer Experience

Posted on May 28, 2007 by Tom

It is Sunday May 27th (Memorial Day Weekend) 9:40pm in New York City, and I need more memory for my iMac. Should I: a) Order 2x512MB chips on-line b) Wait until the next morning to drop off at Comp USA … Continue reading →

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