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Tag Archives: NRF
Using Innovative Technology to Boost Sales
Shopping online has become commonplace for the American consumer – but there’s more than one new approach to making more sales – online and at brick and mortar locations. With the season that for many retailers is ‘make-or-break’ rapidly approaching, … Continue reading
Posted in Blog, Customer Experience
Tagged business strategy, iPhone, mobile shopping, NRF, social media, Technology
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Consumers Procrastinate Back-to-School Shopping
Retailers, take notes. American families are putting off their back-to-school shopping in an effort to make sure they’re getting the best deals. Continue reading
Posted in Blog, Brand Experience, Customer Experience
Tagged Abercrombie & Fitch, Amazon.com, back-to-school, economy, In-Store marketing, NRF, recession, Retail, retailers, sales, Target, The NPD Group, Walmart
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Consumers Craving Gift Cards
The NRF says that gift cards are preferred by 55.2% of adults as a holiday gift. They choose this gift ahead of clothing, books, DVDs and electronics.
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Black Friday VIPs
Some brand marketers played the shopper experience card by offering VIP treatment on the busiest shopping day of the year.
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The Value of a Happy Customer
Imagine spending several hours with your child in one of those hip, trendy, music-blaring fashion stores, picking out endless layered outfits for camp, only to be told at the register that there is a cap on the number of purchases … Continue reading
Posted in Customer Experience
Tagged customer complaints, Customer Service, Dan Butler, happy customers, Janet Rubel, NRF, Ron Burley
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Keeping One Step Ahead of Consumers
According to the STORES Top 100 Retailers ranking, the most successful retailers in the industry are constantly reinventing themselves to stay one step ahead of the competition. Susan Reda, Executive Editor of STORES, the official magazine of the National Retail … Continue reading
Posted in Customer Experience
Tagged Customer Experience, Customer Service, david rich, icc, icc/decision services, NRF, Retail, STORES
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