Tag Archives: Retail Marketing

How Retail Social Media Use Parallels My Food Industry Summit Talk

This week I participated in the 5th annual Food Industry Summit with a talk that focused heavily upon social media in retail. In many ways, it can be said that my experience with this talk paralleled effective use of applications … Continue reading

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Customer Service is the New Marketing

The coming year will be a good one for marketers to imprint upon their employees who interact with customers. Why? High unemployment levels will encourage employees to hold onto their jobs by being good at them. They will try harder. Continue reading

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