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Tag Archives: video
What is Mystery Shopping? [VIDEO]
David Rich, president and CEO of ICCDS, explains Mystery Shopping in a quick video Where are the gaps in your brand promise to your customers? Do you know? Mystery shopping lets you know and gives you the tools to help … Continue reading
Posted in Blog, Customer Experience
Tagged brand promise, brands, Customer Experience, Customer Satisfaction, ICCDS, mspa, Mystery Shopping, mystery shopping programs, mystery shopping scams, MysteryShop.org, quality metrics, reputable mystery shopping companies, retail mystery shopping, secret shopper, video
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Using Technology to Get Consumers to the Store
No one doubts the claim that the Internet and rise in mobile technology hasn’t transformed the retail industry. It’s the thought that people are no longer making trips to the stores that should be up for debate. The truth is that people still shop in stores. Technology is used to get them there and to make their experience more enjoyable so they keep coming back. Continue reading
Posted in Blog, Customer Experience
Tagged Brand Experience, consumer experience, Cusotmer Service, Customer Experience, google, iPad, iPhone, Retail, retailers, Technology, video
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