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Tag Archives: Walmart
Retail Benchmarks Holiday Season 2010 – Toy Category
In recent weeks, ICC/Decision Services conducted 1621 mystery shops measuring 9 categories at over 50 retailers in 30 locations per retailer. That resulted in over 10,000 data points gathered by our Mystery Shopping and Secret Shopping efforts. In the toys … Continue reading
New Shopper Profile – Frugal is Trendy
The current economy has changed the shopper profile. Years ago, department stores shoppers didn’t shop other channels. Today, being frugal and saving money is a trend. Consumers who previously wouldn’t think of shopping in the dollar store can be heard … Continue reading
Target Sells a Service Experience with its Electronics
Even during the recession, the electronics business continues to be hot as customers consider things like cell phones a necessity. Continue reading
Consumers Procrastinate Back-to-School Shopping
Retailers, take notes. American families are putting off their back-to-school shopping in an effort to make sure they’re getting the best deals. Continue reading
Posted in Blog, Brand Experience, Customer Experience
Tagged Abercrombie & Fitch, Amazon.com, back-to-school, economy, In-Store marketing, NRF, recession, Retail, retailers, sales, Target, The NPD Group, Walmart
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Getting it Right in the First Place
It is true that all organizations have problems to solve at one point or another and the way they solve them goes a long way toward establishing long-term customer relationships. But we should never lose sight of the easiest and least expensive form of service recovery which is getting it right in the first place.
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