Many businesses still rely upon comment cards to get a feel for just how satisfied their customers were with the experience; but there is one thing that’s lacking with that format – the feedback is not instant.
In today’s day and age, immediate feedback is essential. There are consumers who will neglect to say anything in person, but they will instead go home and start posting negative information about your shop on every internet site that they can find.
There’s now an application called Skweal that offers a solution. This application allows you to run damage control before they even set foot outside the door. That way, you can still persuade a customer to return and learn what she’d rather see next time she stops by!