Terry Vavra To Link Customer Feedback With Profits

Industry Expert to Serve as Keynote Speaker at Linkage Strategies Conference. Most organizations collect customer feedback, but then miss a critical step that could transform that feedback into higher profits. What’s that missing piece?

Terry Vavra of ICC Decision Services, the leading provider of customer experience management services, will answer that question as a keynote speaker at the 13th annual Linkage Strategies Conference.

Vavra, a team member of ICC/Decision Services, a company focused on measuring customer experiences, and turning the measurements into results. Vavra, an expert in transforming loyal customers into the kind of delighted consumers who increase profitability, joins an impressive cast of speakers at the conference, taking place March 9-11, 2009.

For more information about the Linkage Strategies Conference, visit www.iirusa.com/linkage. For more information about ICC Decision Services, visit www.iccds.com.

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ICC/Decision Services was founded in 1979 to design and execute Customer Experience Management programs. ICC/Decision Services offers a wide range of qualitative and quantitative business tools, including mystery shopping, customer feedback and employee satisfaction surveys. Clients include Coach, L.L. Bean, Rite Aid, Eddie Bauer, Foot Locker, Wal-Mart and others. The company is headquartered at 122 West 27th Street, New York, NY 10001, U.S.A. Phone: (800) 444-1717. E-mail: info@iccds.com. More information is available at www.iccds.com.

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