Web Content Manager

Job Title Web Content Manager
Job Duration Full Time
or Publication Name
ICC/Decision Services
About Our Company ICC/Decision Services is a global, New York City based privately held company that works with the world’s largest retailers and brands to design and execute extraordinary customer experience management programs. Through quantitative and qualitative methodologies ICC drives all levels of organizations to measure, manage and improve the customer experience.

Clients include Coach, Foot Locker, LL Bean, Talbots, Express, Walmart, CVS, New York & Company, Michaels, Boy Scouts of America, Meijer, Kohls, Rite Aid, H&M, and 7-11.

Job Requirements
or Qualifications
ICC is seeking a brilliant, out of the box content strategist / corporate storyteller. We are looking for a person who really gets content and how it exists in 2013, and beyond. You should love business, and have a passion for translating the work of our research team into stories that our customers will be thrilled with, and can act upon. You’ll also need to be part marketer, able to create content to promote the company and to help us build our web presence. Viral should be your middle name.

And like us, you should have a deep passion for helping clients improve the experience they offer their customers. You’ll recognize that design matters, and know how to present your work in a way that is as easily seen as it is read.

The content manager will work closely with technical, business development, and marketing members of our organization, so strong communication skills are needed. The ideal candidate will also have experience managing online marketing and outreach campaigns. Tasks require a strong attention to detail and ability to work under tight deadlines.

And most importantly, the Web Content Manager will be an amazing writer. He or she will be well skilled in how to craft headlines, construct articles, and create content that is engaging to our audience.

Job responsibilities:

  • Writes and posts content online and through social media at regular intervals.
  • Develop a content plan that addresses what content gets posted when & where.
  • Contributes to/updates the company’s social sites like Facebook and Twitter
  • Works with developers/IT staff to assess any technical challenges (technical troubleshooting) in displaying the content.
  • Helps develop & document procedures to manage Web content
  • Moderates content as it is contributed to the website by external sources
  • Monitors social media outlets and responds on topics related to company/industry
  • Keeps up-to-date with best practices in writing for the web, social media trends, web usability, web design, and business/industry trends
  • Coordinate content creation & publishing of company newsletters (internal or external)
  • Prepare internal and external communications including announcements, press releases, quarterly corporate reports, presentations, technical documentation, sales support, etc. as needed.

Job requirements:

  • Strong writing, editing, and proofreading skills
  • Experience in writing for the Web, content management and internet research
  • Experience with social networks and implementation of social media marketing
  • Experience working with content management systems (CMS)
  • At least 2 years of experience with proven web writing and editing skills, including product descriptions and promotional copy.
  • Knowledge of web usability standards and practices.
  • Strong organizational skills, including the ability to handle multiple assignments and tasks while meeting deadlines.
  • Ability to thrive in a challenging and collaborative work environment.


Please, do not send your resume. We don’t want to read about what you say you’ve done. Send us instead what you have done. Please send us:

  • the URL of your personal blog
  • your twitter feed
  • the name of your favorite book on storytelling, and tell us why it is important
  • extra credit: Opinion: who is a more important influence on a business: Robert McKee, Quentin Tarantino, Stanley Kubrick or Bill Gates?
Total Work Exp 2 years
Salary Under $35,000
Benefits 401K/403B, Dental, Health
Job Category Marketing, Sales/Advertising Sales, Social Media, Market Research
Job Location Wayne, NJ 07470