Our Cycle of Success is already at work helping national and regional retail leaders to reach their goals of increasing sales, boosting average sale per transaction, yielding a higher number of units per transaction, motivating their workforce and monitoring adherence to corporate policy. The flexibility of our process enables us to apply it with equal facility to both onsite and on-line retailing.

A quarter century of experience has enabled us to refine and adapt tools to suit the unique needs of our clients. These include:

• Mystery Shopping
• IVR / Web Surveys
• Customer Intercepts
• Call Center/Comment Card Analysis
• Compliance Audits
• Signage and Distribution Audits
• Competitive Pricing Studies

Who We Serve
The typical ICC/DS client is a national or regional leader seeking the partner and process that will enable them to meet their goals in customer loyalty, sales force motivation and operational profitability. Our Cycle of Success serves Sales and Marketing objectives as well as helping Human Resources encourage and reward continuous improvement in customer service.

Retailers
Mystery shopping is a great way to improve total customer satisfaction. Use our program to evaluate employee performance, merchandising techniques, corporate training policies and compliance.

Restaurant/Fast Food
Quality of service issues can be quickly identified and addressed through the use of mystery shopping. Use our program to evaluate quality, QSC standards, motivate employees and recognize excellence.

Manufacturers
Guarantee your investment and bonus through the use of mystery shopping and/or merchandising services. Our programs boost brand awareness at retail and ensure pricing, distribution and promotional compliance.

Service Companies
Used to recognize excellence and motivate employees. Mystery shopping is an effective tool to assure service excellence throughout the organization.