ICC/Decision Services has been providing services to retailers since 1979. We partner with our clients to build and sustain customer loyalty through complete programs that include mystery shopping, customer intercepts, data analysis, compliance audits and competitive pricing studies. Originally, the company was composed of two separate divisions. Inventory Control Company (ICC) provided manufacturers and vendors with in-store detail work; and Decision Services was the market research arm providing quantitative and qualitative data support. The two companies played complementary roles in providing research and merchandising service. Both relied on a jointly cultivated national network of mystery shoppers and auditors. In 1999, the two companies merged to become ICC/Decision Services.

Our growth through more than three decades has been attributed to the strength of our customer service. We believe that flexibility is the key to success for us and for our customers - the ability to adapt and apply new solutions in an evolving market.

People
Our service is only as good as the people who deliver it. To that end, we've made developing a team dedicated to excellence and to each other a top priority. We hire only the most qualified candidates, individuals with a sense of professionalism and dedication of which we can be proud. We train new associates in the areas of account management and customer service. Ongoing training and continuing education opportunities for all associates are also regularly available. And we treat our associates the best way we know how. Competitive benefit packages, educational incentives, and team building activities are just a few of the ways we show our associates every day that they are our most valuable asset.

Innovation
If it isn't broke, break it-not your usual words to live by, but then, we don't believe in doing business as usual. Instead, we are dedicated to always finding more efficient ways to do business and more creative solutions to business problems. Whether it means regularly improving our technological capabilities, refining our data collection and analysis processes or simply sitting down with a customer for a brainstorming session, we never settle for the status quo.

Partnerships
We believe doing business is about forming relationships, relationships that enable everyone involved to meet their objectives and perform at the highest level. So we partner with our vendors, the people who help us do what we do better. We partner with our customers, aiming to exceed their expectations, because without them there wouldn't be an "us." And we partner with our community because doing well and doing good shouldn't have to be mutually exclusive.